Privacy Policy

Last Updated: February 9, 2026

Introduction

Welcome to Radzi. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and use when you use the Radzi mobile application.

By using Radzi, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Account Information

When you create a Radzi account, we collect:

  • Email address
  • Name (first and last name)
  • Password (stored securely in encrypted form)
  • Date of birth (to verify you are 18 years or older)
  • Gender identity (optional)
  • Profile picture (optional)

2. Location Data

Radzi is a cycling and walking activity tracking app that collects location information to provide its core functionality:

  • Foreground location: Collected when you use the app to track your position on the map and record your activities
  • Background location: Collected when you enable automatic activity tracking, allowing the app to record complete trips even when the app is in the background or closed
  • Trip data: We store the routes you travel, including GPS coordinates, distance, duration, and timestamps

Why we collect location data: To track your cycling and walking activities, calculate distances, display your routes on maps, provide activity statistics, and help you monitor your progress.

3. Motion and Activity Data

We collect motion sensor data from your device to:

  • Detect your activity type (walking, running, cycling)
  • Provide more accurate automatic activity tracking
  • Improve activity recognition

4. Photo Library Access

When you choose to:

  • Upload a profile picture
  • Share photos in club posts or feedback

We request access to your photo library to allow you to select images. We only access photos you explicitly choose to upload.

5. User-Generated Content

We collect content you create within the app:

  • Feedback and comments about cycling/walking infrastructure
  • Photos attached to feedback submissions
  • Posts, comments, and photos shared in clubs
  • Ratings and reviews of road sections

6. Usage and Device Information

We automatically collect:

  • Device type and operating system
  • App version
  • Usage statistics (features used, screens viewed)
  • Error logs and crash reports (to improve app stability)

7. Social Login Information

If you sign in with Google or Apple:

  • We receive your email address and name from the provider
  • We do not store your social media passwords
  • Google may provide additional profile information if you grant permission (birthday, gender)

How We Use Your Information

We use the collected information for the following purposes:

Core App Functionality

  • Create and manage your user account
  • Track and record your cycling and walking activities
  • Calculate activity statistics (distance, duration, CO2 saved)
  • Display your trips and routes on maps
  • Provide leaderboards and achievement tracking
  • Enable social features (clubs, posts, comments)

Community and Feedback

  • Display your feedback about infrastructure to help improve cycling and walking conditions
  • Share your contributions with local authorities and community members
  • Allow you to participate in clubs and engage with other users

Communication

  • Send email verification codes during account creation
  • Send password reset codes when requested
  • Send important updates about the app or your account

App Improvement

  • Analyze usage patterns to improve app features
  • Identify and fix bugs and technical issues
  • Develop new features based on user needs

Data Sharing and Disclosure

Public Information

The following information may be visible to other Radzi users:

  • Your name and profile picture
  • Your club posts, comments, and shared photos
  • Your public feedback submissions about infrastructure
  • Your position on leaderboards (if you participate)

Third-Party Services

We may share data with trusted third-party service providers who assist us in operating the app:

  • Cloud hosting providers: For data storage and app infrastructure
  • Authentication services: Google and Apple for social login
  • Map services: Mapbox for displaying maps and routes
  • Email service: Postmark for sending verification and password reset emails
  • Analytics services: To understand app usage and improve performance

These third parties are contractually obligated to protect your data and only use it for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal processes (court orders, subpoenas)
  • Requests from law enforcement or government authorities
  • Protection of our rights, property, or safety
  • Prevention of fraud or security threats

Local Authorities

With your consent, aggregated and anonymized feedback data about cycling and walking infrastructure may be shared with local authorities to help improve urban planning and infrastructure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

  • Account data: Retained until you delete your account
  • Trip history: Retained as long as your account exists
  • Feedback submissions: May be retained longer for infrastructure planning purposes
  • Deleted accounts: Personal identifiable information is removed within 90 days of account deletion

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update

  • View and edit your profile information within the app
  • Access your trip history and activity data
  • Update your preferences and settings

Data Portability

  • Request a copy of your personal data in a portable format
  • Contact us at privacy@radzi.com to request your data

Account Deletion

  • You can request account deletion by contacting us at privacy@radzi.com
  • Upon deletion, we will remove your personal information (note: some data may be retained as required by law or for legitimate business purposes)

Location Tracking

  • Enable or disable location tracking in your device settings
  • Control background location access through app permissions
  • Note: Disabling location will prevent activity tracking features from working

Marketing Communications

  • Opt out of promotional emails (if we send them in the future)
  • You cannot opt out of transactional emails (verification codes, password resets)

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Passwords are encrypted using industry-standard hashing algorithms
  • Data transmission is encrypted using HTTPS/TLS
  • Access to personal data is restricted to authorized personnel only
  • Regular security audits and updates
  • Secure cloud infrastructure with backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Radzi is not intended for users under 18 years of age. We require users to be at least 18 years old to create an account. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Radzi, you consent to the transfer of your information to these countries.

Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new Privacy Policy in the app
  • Updating the “Last Updated” date at the top of this policy
  • Sending an email notification for material changes (if we have your email)

Your continued use of Radzi after changes are posted constitutes acceptance of the updated policy.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how we use it
  • Right to delete your personal information (with certain exceptions)
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@radzi.com.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

Our legal basis for processing your data includes:

  • Contract performance: Processing necessary to provide app services
  • Legitimate interests: Improving our services and ensuring security
  • Consent: For optional features like photo uploads
  • Legal obligations: Compliance with applicable laws

To exercise your rights, contact our Data Protection Officer at privacy@radzi.com.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@radzi.com
Website: www.radzi.com

For data protection inquiries (EU): privacy@radzi.com